Please include shipping details that are current and accurate. We cannot be held responsible for lost shipping due to an incorrect address. All orders are tracked by a tracking number that can tracked via the NZ post website www.nzpost.co.nz Please allow up to 4-14 business days, depending on location. Orders received before 1pm are dispatched within the same working day, orders received on Friday or weekends will be dispatched the next business day (ie: Monday) Some areas around the world may have shipping delays due to economic, political or weather conditions. Please check with your local authorities before you order. (ie: mid winter US took 6 weeks instead of the normal 10 days due to snow and blizzard conditions)
Import Duties and Taxes
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as ‘gifts’ – US and international government regulations prohibit such behavior.
Tracking and receiving mail
You will be emailed a tracking number please keep track of your own items. You can track your item from www.nzpost.co.nz/tracking We are not responsible for receiving your order, you are. Please make sure your daytime delivery address is valid and up to date. All packages are signed for. Non signed requests will not be granted. The items are of significant value and we need to make sure your order gets to you in good time. Check your mailbox often that is your responsibility.
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